Terms of Use

Who can use FiTama

FiTama's initial service is intended for people aged 16 and older in the Philippines. Do not use FiTama if you are under 16.

Your account

You sign in with Apple or Google. Keep that sign-in secure; you are responsible for activity on your account. Your username and your Fitama's name are visible to other players, so do not use names that break the rules below. You can delete your account in Account Settings at any time.

Zero tolerance for abuse

FiTama has zero tolerance for objectionable content and abusive users. In chat, names and anything else you share in FiTama, do not:

• harass, bully, threaten or intimidate anyone;
• post hate speech or attack people for who they are;
• post sexual content, or any content involving minors in a sexual way;
• post violent, graphic or self-harm content, or encourage anyone to hurt themselves or others;
• share anyone's personal information, including your own contact details, addresses or passwords;
• spam, scam, advertise, or ask players for money, codes or accounts;
• impersonate another person, FiTama or Redpots Games;
• cheat, exploit bugs, automate play or interfere with FiTama's service or other players.

Group dungeon chat

Players in the same Group dungeon battle can chat with each other. There is no direct-message inbox or public chat. FiTama's server checks messages against a word filter before delivering them. The filter can miss harmful messages, so please use Report and Block.

• Report sends the message and its details to FiTama for review. The reported player is not told who reported them.
• Block hides that player's messages from you in every dungeon. It does not remove them from your party.

We review reports and act on them as quickly as we can. For urgent safety concerns, email support@fitama.app.

What we do when rules are broken

When content or behavior breaks these terms, we may, depending on how serious it is:

• remove the message;
• pause the account's chat sending;
• change a username or Fitama name;
• suspend or permanently close the account.

We may act without a report, and without warning for serious abuse. If you think we made a mistake, email support and we will look again.

Game items and rewards

Coins, items, equipment, Fitamas and other rewards in FiTama are part of the game. They have no cash value, cannot be exchanged for money and belong to the game service, not to you. We may rebalance, correct or remove them, for example after a bug or abuse. Do not buy, sell or trade accounts or items outside the game.

Buying Tama-Coins. In the iPhone app you can buy Tama-Coin packs with Apple In-App Purchase. Apple processes the payment under its own terms, and refund requests go to Apple at reportaproblem.apple.com. Bought Tama-Coins are added to the FiTama account you are signed in to, are used up when you spend them and follow the rules above.

Health and activity

FiTama turns your activity into game progress. It is not medical advice. Move at your own pace, stay aware of your surroundings and check with a doctor before starting a new exercise routine.

Changes and availability

Features, balance and availability can change, and the service may be interrupted or ended. We provide FiTama as it is, without promises that it will always be available or free of errors, except where the law does not allow us to limit those promises. We may update these terms; the date above shows the current version, and important changes will be announced in the app. These terms are governed by the laws of the Philippines.

Contact

Questions, reports and appeals: support@fitama.app.